ORIGEN COSMETICS (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet. It´ s open to any user of this network (hereinafter referred to as “Websurfer“).

The Site allows ORIGEN Cosmetics  to sell cosmetic products (hereinafter referred to as “Products”) to websurfers who navigate on the Site (hereinafter referred to as “Users”). For the application of these conditions, it is agreed that the User and ORIGEN COSMETICS are collectively referred to as “Parties” and individually “Party”, and that the User who validates an order is called “Buyer”. The User’s rights and obligations are necessarily applied to the Buyer. It´s mandatory that the Products are destined to a personal use of the User, without any direct relation with the professional activity of the Buyer.

The User who wants to buy on the Site declares to have full legal capacity for these purposes. The Company ORIGEN COSMETICS cannot verify the legal capacity of the User or the Buyer. Therefore, if a Buyer who does not have the legal capacity to Place an order of Products on the Site, his legal representatives must assume all responsibility for this purchase and, in particular, make the payment.

These general terms and conditions of sale are intended to define, exclusively on the basis of the relationships established on the Internet and only on the Site, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site. The Buyer declares to be informed prior to the fulfillment of his order, and the fact of placing an order of a product on the Site implies his full acceptance and his prior complete adherence to the present general conditions of sale and guarantee that shall prevail over any other document, excluding the particular conditions expressly accepted in writing by the Company ORIGEN COSMETICS.
The Company ORIGEN COSMETICS reserves the right to modify at any time the present general conditions of sale, since the general conditions of sale applicable to any order are those accepted by the Buyer at the time of the validation of his order.

These general conditions of sale are completed with the Personal Data charter and Cookies Policy.

The Products offered for sale by ORIGEN COSMETICS are those that appear on the Site on the inquiry date of the Site by the User, and within the limit of stocks available. The photographs that illustrate the Products are not included in the contractual sphere.

The prices of the Products are indicated in € (euros). It includes VAT applicable on the date of placing the order. ORIGEN COSMETICS reserves the right, which the User accepts, to modify its prices at any time, but the Products will be invoiced on the basis of the current rates on the recorded date of the order, without prejudice, however, to the availability of such Products. Any transport costs will be billed separately.

The User can freely browse the different pages of the Site without being obliged, however, to place an order.

When the user wishes to place an order, he must choose the products he is interested in by clicking on the “Add to basket” box. The User may at any time: – obtain an overview of the selected products or modify the order by clicking on “my basket”.


A list of the goods included in your order will appear on the screen. If the list that appears corresponds to the selected items, the User will be able to continue his order by clicking on: “PROCEED TO CHECKOUT”. The User must, then, identify himself by entering his/her email address and password, if he/she is already a client or has joined the MY CAUDALIE Fidelity Program, fulfilling the form accurately, in which he/she must indicate all the data necessary for his/her identification, and specifically name, surname and postal address. The User is informed and agrees that the introduction of any identifier is equivalent to proof identity and expresses their consent. During the order process the User may modify and correct entered data such as the items added to the basket, the delivery address and billing prior to the final validation of the order.

Once the Buyer has validated his/her payment, a summary of the order will be sent by email to their email address indicated by the Buyer at the time of identification prior to the order placement. In case of error at entering the electronic mail data, or in a more general way that the summary of the order is not received, the Company ORIGEN COSMETICS may not be considered responsible. This Order Form summarizes the following elements: the payment, delivery and shipping costs if any, the characteristics of the Product (s) requested, the conditions and modalities of the right of withdrawal; the address where the Buyer may file their claims and relevant information about the After-sales Service and commercial warranties. If the order confirmation is not made within 24 hours after the order is formalized, the Buyer may contact our Customer Service through the Contact form. Also, if the Buyer has any questions about previous orders, they may contact the Company ORIGEN COSMETICS through this form.

The Buyer has a period of fourteen (14) working days to report to ORIGEN COSMETICS of he wants to exercise their right of withdrawal. This period begins to run from the receipt of the order. In order to exercise their right of withdrawal, the Buyer must inform ORIGEN COSMETICS within that period of time of its decision to withdraw by electronic mail.

Regarding any Gift Card or Spa and Boutique Treatment Bonus purchased on the Site, the Buyer has also a period of fourteen (14) working days from the confirmation of the Order to exercise his/her right of withdrawal, provided that the Gift Card or the Spa and Boutique Treatment Bonus have not been used at the end of that period. Otherwise, no right of withdrawal or refund is provided for.

The Buyer benefits from the legal guarantee in accordance with current legislation.
The Buyer is informed that the guarantor of the conformity of the goods is the Company ORIGEN COSMETICS, located in Calle Arzobispo Mayoral 11 Valencia (SPAIN).

In the event that the Buyer acts within the framework of the legal guarantee of conformity, regardless of the commercial guarantee, they have a period of two years to act from the delivery of the goods. The Buyer is released from providing proof of lack of conformity within six months from the delivery of the Product (s).
In case of non-conformity, the Buyer may choose between the substitution or refund of the Product (s), under the terms provided by the French Consumer Code, article L.217-9. In the event that the Buyer acts within the legal framework of the defects of the good sold, may chooses between the resolution of the sale or the reduction of the selling price.